Privacy - RENDR

Rendr is a mobile software application and web-based platform that employs artificial intelligence and mobile device technology to enable users to estimate measurements of the dimensions of rooms. The measurements made by Rendr may be used by building owners and occupants to obtain estimates and quotes for work to be performed in the rooms, and for contractors to provide estimates and quotes without having to visit the building.

The Rendr mobile software application and web platform was created and is owned by HomeQuote, Inc. aka Rendr (“Rendr”), a software application provider in the construction industry and specifically the building renovation industry.

Rendr respects the concerns of its users and is committed to protecting the privacy of the information that is collected through your use of our platform. Rendr has created this Privacy Policy to clearly outline how your personal information is used, and the following discloses our information-gathering and dissemination practices.

By using Rendr, you agree to this Privacy Policy. Rendr reserves the right to update this Privacy Policy at any time and without prior notice. The revised Privacy Policy will apply to all information that Rendr may have about you. The current Privacy Policy will be posted at https://rendr.com/privacy/.

The Last Updated field at the top of this page indicates when this Privacy Policy was last modified. You should review this Privacy Policy on a regular basis as your continued use of Rendr indicates your agreement with the Privacy Policy that is posted at the time of your use.

Access to Rendr may be provided directly by Rendr and/or through partner organizations (e.g., Apple App Store, Google Play Store) that have contracted with Rendr to make Rendr available to users. Rendr is the sole owner of the information collected on this site and via the app, except as may be required by state or federal law.

Who Uses Rendr?

Users of Rendr are categorized in one of three categories: (1) building owners and occupants, (2) contractors, and (3) insurance estimators.

Information We Collect

Information is collected and used to enable individuals and businesses to register for and use the Rendr mobile application and web platform. This information may be used to deliver our services to users, learn how the platform is used, improve network performance, develop enhancements, offer other products and services to users, and for other purposes as determined by Rendr.

Personally Identifiable Information (“PII”)

In order to use Rendr, individuals and businesses must provide personally identifiable information. PII may be shared between users to facilitate the generation and delivery of quotes using Rendr.

Building owners will be required to provide the names and contact information (telephone number(s), email address(es), mailing address(es)) for all building owners and the property address.

Building occupants will be required to provide the names and contact information for all building occupants named on the property lease, the property address, and the names and contact information for all building owners on the property lease.

Contractors will be required to provide the business name and contact information, MHIC numbers, and the type of work performed.

Please note that the city and state of a user is not PII when anonymized from the user name and contact information.

Usage Monitoring

We may log your visits and use of our mobile applications and web platform. We may log usage information when you visit or otherwise use our Services, including our sites, app and platform technology, such as when you view or click on content or ads (on or off our sites and apps), perform a search, install or update one of our mobile apps, and share information. We use log-ins, cookies, device information, and internet protocol (“IP”) addresses to identify you and log your use. We also collect information about you when you send, receive, or engage with messages in connection with our Services.

Rendr has the right to and may monitor all information passed through the Rendr mobile application and web platform. If inappropriate or suspicious communications are detected, Rendr may delete the communication, suspend or revoke user privileges, and may notify governmental authorities as may be required or deemed necessary by Rendr.

Cookies and Similar Technologies

We may use cookies and similar technologies (e.g., pixels and ad tags) to collect and receive information (e.g., IP address, proxy server, operating system, web browser and add-ons, device identifiers, features and/or location, cookie IDs and/or ISP, or your mobile carrier) to recognize you and your device(s) on, off, and across different services and devices where you have used our products and services. We will ask you to opt in before we use GPS or other tools to identify your precise location.

Cookies, log files, and other types of technology may be used to help us understand if you have used our platform before, how often you do, for how long you use the platform when you log in, the pages you visit, and other information helpful to Rendr in supporting the platform. When you visit or leave our website or platform (including some plugins and our cookies or similar technology on the sites of others), we may receive the URL of both the site you came from and the one you go to, and the time of your visit. The cookies that Rendr uses allow us only to track user interaction with the Rendr platform and do not allow us to track usage on other websites.

Please note that we do not currently alter our data collection and use practices in response to browser-based Do Not Track (DNT) signals. However, to the extent required by applicable state privacy laws, we do honor Global Privacy Control (GPC) opt-out preference signals as a valid request to opt out of the sale and sharing of your personal information for cross-context behavioral advertising. See the “Your Privacy Rights” section below for more information.

If you wish to disable or stop accepting cookies for Rendr, you can find instructions on how to do this under the “Help” menu on most browser toolbars. By disabling cookies you may not be able to access some or all of the features of Rendr.

AI-Generated Data and Automated Processing

The Rendr platform uses artificial intelligence, machine learning, and computer vision technologies to analyze images you submit and to automatically generate room measurements, spatial estimates, and related outputs (“AI-Generated Outputs”). In connection with this processing, Rendr may collect and store the images you submit, the resulting AI-Generated Outputs, and metadata associated with your submissions (such as device type, timestamp, and location information if you have granted location access).

AI-Generated Outputs are used to provide the core functionality of the Rendr platform, to improve our AI models and algorithms, and for quality assurance purposes. We do not use the room images you submit to identify individuals depicted in those images, and we do not use such images to infer sensitive personal characteristics unrelated to the renovation-estimating purpose of the platform.

How Information Is Used by Rendr

Rendr uses information that is collected, both voluntarily and automatically, for various business purposes. We use your information in order to fulfill requests from you, or otherwise to pursue our legitimate business interests. In addition to providing your contact and building information to prospective contractors and estimators regarding your project, we may use your information for product and business development, industry research, and marketing purposes including communications such as emails and app notifications. Marketing purposes may include providing targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting the links below:

META (Facebook/Instagram) – https://www.facebook.com/ads/preferences/

GOOGLE – https://myadcenter.google.com/

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Rendr may also share information with third parties or service providers with whom we have contracted to provide services related to Rendr. These third parties are only authorized to use or disclose information as necessary to perform the services on our behalf and to comply with legal requirements. For example, Rendr may provide information to third-party analytics organizations to assist Rendr in understanding how the platform is being used. Rendr will not sell, share (for cross-context behavioral advertising), or rent any personally identifiable information entered by you, or collected through your use of Rendr, to third parties for their own independent purposes without your express permission, except as set forth in this Privacy Policy.

Reporting

Rendr may be required, or may decide, to report suspected illegal activity of a user detected by Rendr to governmental authorities as Rendr deems appropriate in its sole discretion.

In addition, we reserve the right to release PII to governmental authorities because of suspected illegal activity, if the information is subpoenaed, or if we deem it necessary and/or appropriate in view of the circumstances.

Research and Analytics

Rendr may use the information collected for research purposes to improve our platform and understand how users benefit from using Rendr. Rendr may use proprietary analytics tools and/or third-party analytics providers, such as Google Analytics, to understand how our platform is used.

Communications

Rendr may use third-party providers to distribute newsletters and other communications to users. Rendr may provide email addresses, names, and other information to enable the third-party provider to deliver this service. Third-party providers are required to use the information only to provide the services for which they are contracted by Rendr. Users should refer to the third-party provider’s privacy policy for information on how they use and protect information they may collect directly.

AI-Powered Features and Automated Decision-Making

Rendr uses AI-powered computer vision to process the images you upload and automatically generate room measurements and renovation-cost estimates. This automated processing is central to the platform’s core functionality. You acknowledge that AI-Generated Outputs are approximations and that Rendr does not guarantee their accuracy. You should independently verify all AI-Generated Outputs before relying on them for any contracting, permitting, or purchasing decisions.

Rendr does not use automated processing to make legally significant or similarly significant decisions about you as an individual (such as decisions affecting your creditworthiness, employment, housing, or insurance eligibility). AI processing is used solely for the purpose of generating renovation-related measurements and cost estimates.

Where required by applicable law, you may have the right to opt out of automated decision-making or to request human review of automated outputs. To exercise any such right, please contact us using the information in the “How to Contact Rendr” section below.

Data Retention

Rendr retains your personal information and the images and data you submit for as long as your account remains active, or as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When your account is deactivated or terminated, we will take steps to delete or anonymize your personal information within a commercially reasonable period, unless we are required by law to retain it longer.

AI-Generated Outputs and the underlying images you submit may be retained in anonymized or aggregated form for the purpose of improving our AI models and platform performance, even after your account is closed, provided that such retained data cannot reasonably be used to identify you.

Your Privacy Rights

Depending on where you reside, you may have certain rights with respect to your personal information under applicable state or federal privacy laws. Rendr is committed to honoring these rights to the extent required by law.

Rights Available to All Users

Regardless of your location, you may:

• Request access to the personal information we hold about you.

• Request that we correct inaccurate personal information about you.

• Request that we delete your personal information, subject to certain exceptions.

• Opt out of receiving marketing communications from us at any time.

Additional Rights for California Residents (CCPA / CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act):

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business or commercial purposes for collecting or sharing it, and the categories of third parties to whom it has been disclosed.

• Right to Delete: You may request deletion of your personal information, subject to certain legal exceptions.

• Right to Correct: You may request correction of inaccurate personal information we maintain about you.

• Right to Opt Out of Sale / Sharing: You may opt out of the sale of your personal information and the sharing of your personal information for cross-context behavioral advertising. See the “Do Not Sell or Share My Personal Information” section below.

• Right to Limit Use of Sensitive Personal Information: To the extent we collect sensitive personal information (as defined under the CPRA), you may request that we limit its use to the purposes for which it was collected.

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

• Authorized Agent: You may designate an authorized agent to submit a privacy request on your behalf.

To submit a CCPA/CPRA request, please contact us at info@rendr.com. We will respond to verifiable consumer requests within 45 days, as required by law.

Rights for Residents of Other States

Residents of Virginia, Colorado, Connecticut, Texas, Oregon, Montana, and other states with comprehensive privacy laws may have similar rights to access, correct, delete, and port their personal information, and to opt out of the sale of personal information or its use for targeted advertising. To submit a request or appeal a decision regarding your privacy rights, please contact us at info@rendr.com.

Do Not Sell or Share My Personal Information

Rendr does not sell your personally identifiable information to third parties for monetary consideration. However, certain of our advertising and analytics practices may constitute “sharing” of personal information for cross-context behavioral advertising under applicable state privacy laws (such as the CPRA). You have the right to opt out of such sharing. To exercise this right, you may:

• Click the “Do Not Sell or Share My Personal Information” link on our website at https://rendr.com/privacy/;

• Submit a request to info@rendr.com with the subject line “Do Not Sell or Share My Information”; or

• Enable a Global Privacy Control (GPC) signal in your browser, which we will honor as a valid opt-out request to the extent required by applicable law.

Children’s Privacy

Rendr is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. Our End User License Agreement requires all users to be at least 18 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as promptly as possible. If you believe a child under 13 has provided us with personal information, please contact us at info@rendr.com.

Information Protection & Security

Rendr considers the protection of privacy and the information users provide to be a top priority. Rendr has a range of security protections in place to guard against unauthorized access, misuse, loss, or alteration of information that Rendr has collected. These protections include the use of perimeter firewalls, regular security patches, multi-factor authentication options, and Transport Layer Security (TLS) / Secure Socket Layer (SSL) encryption.

Rendr follows best practices for user authentication. All user and admin passwords are hashed using a strong one-way cryptographic algorithm before being stored in the database and cannot be decrypted.

If you believe that your username and password have been accessed without your authorization, or that someone has posted your personal information or content under your username without authorization, you should immediately contact Rendr using the email address provided at the end of this Privacy Policy.

Security Incident Notification

In the event of a data breach that is reasonably likely to result in a risk to the security, confidentiality, or integrity of your personal information, Rendr will notify affected users and, where required, applicable regulatory authorities, in accordance with applicable state and federal data breach notification laws. Notification will be provided within the timeframes required by law, which vary by jurisdiction but are typically between 30 and 72 hours for regulatory notification and without unreasonable delay for consumer notification.

International Data Processing

Rendr may process your information in Canada and/or the United States. By using the Rendr app, you are agreeing to our processing of your information in those countries. Please be aware that the privacy laws in Canada and the United States may differ from those in your country of residence. Rendr does not currently direct its services to residents of the European Economic Area (EEA), the United Kingdom, or other jurisdictions that require specific international data transfer mechanisms. If you are located outside the United States or Canada, please be aware that information you provide to us will be transferred to and processed in the United States and/or Canada.

Assistance to Delete Information or to Terminate Access

A user may request that we disclose their PII to them. If any of the information you have provided us changes, or if you no longer desire our services, we will attempt to provide a way to correct, update, or remove your PII. This can be done by contacting Rendr using the email address provided at the bottom of this Privacy Policy. Please note that we may be required to retain certain information by law or for legitimate business purposes; where we are unable to fulfill a deletion request, we will explain the basis for retaining the information.

Governing Law and Venue

This Privacy Policy will be governed and interpreted pursuant to the laws of the State of Delaware. Exclusive jurisdiction for any claim or action arising out of or relating to your use of the Rendr platform shall be filed only in the state or federal courts located in Delaware.

How to Contact Rendr

If you have any questions about this Privacy Policy or other aspects of Rendr, you can reach us by email at info@rendr.com.